We are experienced, "hybrid" business consultants with over 20+ years practical experience in IT & business assignments.
Spanning project and programme management, e-commerce, process re-engineering, quality programmes, systems strategy and varied business analysis programmes.
We have extensive experience of the interaction with customers and suppliers through the provision of a range of solutions including Knowledge Base, EBPP, full ERP and MIS data warehousing.
Most recently, we have specifically operated within a focused Telco environment:
Programme managing the successful delivery of a multi-contact centre Knowledge Base Application.
The set-up of a new B2B Sales support team for a 50 strong Telco direct sales force.
Created the Business requirements for the first phase of a B2B e-billing solution.
We are used to managing large teams of inter-disciplinary resources.
We have programme managed business unit convergence.
Developed business-based intranet and extranet solutions.
Lead customer service business requirement & gap analysis.
Developed “Focus on the customer” training initiatives.
Above all we are very “customer focused”.